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Stripe Integration Examples

Real-world examples of how your agent can handle payment scenarios with Stripe.

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Example 1: Payment Processing Agent

Customer: “I want to pay my invoice” Agent: “You have an outstanding invoice #1234 for $150. Would you like to pay now?” Customer: Clicks “Yes, pay now” button Agent: Creates payment intent in Stripe Agent: “Please complete your payment here: [secure payment link]” Customer: Completes payment via Stripe checkout Agent: Receives webhook confirmation Agent: “Payment received! Your invoice #1234 is now paid. Transaction ID: ch_abc123”

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Example 2: Balance Check Agent

Customer: “What do I owe?” Agent: Looks up customer by email from conversation Agent: Calls Stripe Get Customer Balance action Agent: “Your current account balance is $250. You have 2 unpaid invoices.” Customer: “Show me the invoices” Agent: Lists invoices with amounts and due dates

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Example 3: Subscription Management

Customer: “I want to upgrade my plan” Agent: “You’re currently on the Basic plan ($10/month). Available upgrades:”

• Pro plan - $25/month
• Enterprise plan - $50/month

Customer: Selects “Pro plan” Agent: Creates subscription in Stripe Agent: Updates customer’s subscription Agent: “Your subscription is now upgraded to Pro! Your next billing date is March 1st. You’ll be charged $25 monthly.”

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Example 4: Invoice Generation

Customer: “Create an invoice for the consulting work” Agent: “I’ll create an invoice for you. What should I include?” Customer: “5 hours at $100/hour” Agent: Captures details Agent: Creates invoice in Stripe with line items Agent: Sends invoice via Stripe Agent: “Invoice #5678 created and sent to your email (john@example.com). Total: $500. Due: February 15th.”

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Example 5: Refund Request

Customer: “I need a refund for order #9876” Agent: “Let me look up your order” Agent: Retrieves charge details from Stripe Agent: “Order #9876 was $75 charged on January 10th. Confirming refund policy…” Agent: Checks refund eligibility (within 30 days, etc.) Agent: “Refund approved. Processing $75 refund now…” Agent: Issues refund via Stripe API Agent: “Refund processed successfully! You’ll see $75 back in your account within 3-5 business days. Refund ID: re_xyz789”

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Example 6: Subscription Cancellation

Customer: “I need to cancel my subscription” Agent: “I can help you cancel. You’re currently on the Pro plan ($25/month, renews March 1st).” Agent: “Would you like to:”

• Cancel immediately (no refund)
• Cancel at end of billing period (access until March 1st)

Customer: Selects “Cancel at end of period” Agent: Cancels subscription in Stripe with at_period_end flag Agent: “Your subscription is cancelled. You’ll maintain access until March 1st, and won’t be charged again. We’re sorry to see you go!”

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Example 7: Failed Payment Recovery

Agent: Receives webhook: payment_intent.failed Agent: Automatically messages customer: “Your payment of $50 for invoice #4321 was declined. Please update your payment method.” Customer: “What happened?” Agent: “The card ending in 4242 was declined. Would you like to try a different card?” Customer: Updates card details Agent: Retries payment with new card Agent: “Payment successful! Invoice #4321 is now paid.”

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Example 8: Automated Subscription Renewal

Webhook received: customer.subscription.updated (renewal) Agent: Automatically sends message: “Your Pro subscription has renewed for another month. $25 charged to card ending in 1234. Thank you!” Customer: Can view receipt or ask questions immediately

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Next Steps

Learn how to test these scenarios safely with the Testing Guide.