AI
Artificial Intelligence. In ChatCrafterAI, this is how your agent understands questions and generates answers using advanced language models.Channel
Where your agent appears. Examples: web widget, WhatsApp, Telegram, Instagram.Chunking
Breaking documents into smaller, searchable pieces. AI does this automatically so your agent can find relevant answers faster.Conversation Mode
How your agent behaves. See Platform Concepts for AI-Only, Rich-Only, and Hybrid modes.Embedding
Converting text into numbers that computers understand. This lets your agent find similar documents quickly using vector search.Flow
A structured conversation path with buttons, forms, and predefined responses. Built in the Rich Message Builder.Hybrid Mode
Combining AI responses with structured flows. Best of both worlds: natural conversations + guided interactions.Integration
Connection to external services like Stripe, Shopify, or Zendesk. Lets your agent interact with your business tools.Knowledge Base
All documents, websites, and data your agent can search to answer questions.Organization
Your workspace in ChatCrafterAI. Contains all your agents, settings, and billing.Rich Messages
Interactive elements like buttons, forms, carousels, and cards. Used in flows and hybrid mode.Sentiment Analysis
Detecting customer emotion from their messages (happy, frustrated, neutral, etc.). Shows in analytics.Tokens
Units of text used by AI models. Longer responses = more tokens = higher cost. Tracked in billing.Vector Search
Smart search that finds similar content, not just keyword matches. Used in Knowledge Base to answer questions accurately.Web Widget
Your agent embedded on your website. Mobile-responsive and customizable.Need more help? Check out Platform Concepts for deeper explanations.