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Understand the core ideas behind ChatCrafterAI.

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The Big Picture

You create AI Agents → Agents live on Channels → Agents answer using Knowledge Base That’s it. Everything else builds on these three concepts.

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AI Agents

An agent is your conversational AI. It’s what your users talk to. What an agent does:
  • Understands what users say
  • Looks up answers in your knowledge base
  • Sends relevant responses
  • Can trigger actions (send email, create Stripe invoice, etc.)
Every agent has:
  • Name - What you call it (“Support Agent”, “Sales Assistant”, etc.)
  • Personality - How it talks (friendly, professional, technical)
  • Knowledge Base - Documents it can search
  • Channels - Where it operates (web, WhatsApp, Telegram, etc.)
  • Configuration - AI settings, actions, integrations

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Channels

A channel is where your agent appears. Deploy once, reach customers on multiple channels. Available channels:
  • Web Widget - Embed on your website, mobile-responsive
  • WhatsApp - Customers message on WhatsApp
  • Telegram - Telegram agent integration
  • Instagram - Instagram Messenger support
Cross-Channel Identity: Same customer = same conversation across all channels. Perfect for continuity.

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Knowledge Base

Your agent’s brain. Upload documents, websites, or datasets. Your agent searches this to answer questions. What goes in a Knowledge Base:
  • PDFs - Manuals, guides, contracts
  • Websites - Your entire website crawled automatically
  • Word documents (.docx) - Reports, documentation
  • CSV files - Bulk data import
  • Text files (.txt) - Notes, FAQs, scripts
  • Markdown files (.md) - Documentation, README files
How it works:
  1. You upload content
  2. AI converts it to searchable chunks
  3. Customer asks question
  4. Agent searches similar chunks
  5. Agent includes relevant context in its answer

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Conversation Modes

Control how your agent behaves: AI-Only Mode
  • Agent uses AI + Knowledge Base
  • Natural, flexible responses
  • Best for support, Q&A
Rich-Only Mode
  • Agent uses predefined flows and buttons
  • Structured conversations
  • Best for lead capture, forms
Hybrid Mode
  • AI + structured flows together
  • Natural until user needs a form
  • Best for conversions + support

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Integrations

Connect to business tools your agent can interact with. Payment: Stripe (charge customers, check balances) E-commerce: Shopify (check orders, recommend products) Support: Zendesk (escalate tickets, check status) A single agent can use multiple integrations simultaneously.
Ready to use these concepts? Head to Your First Agent