> ## Documentation Index
> Fetch the complete documentation index at: https://docs.chatcrafterai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Glossary

Key terms explained simply.

## AI

Artificial Intelligence. In ChatCrafterAI, this is how your agent understands questions and generates answers using advanced language models.

## Channel

Where your agent appears. Examples: web widget, WhatsApp, Telegram, Instagram.

## Chunking

Breaking documents into smaller, searchable pieces. AI does this automatically so your agent can find relevant answers faster.

## Conversation Mode

How your agent behaves. See [Platform Concepts](./platform-concepts) for AI-Only, Rich-Only, and Hybrid modes.

## Embedding

Converting text into numbers that computers understand. This lets your agent find similar documents quickly using vector search.

## Flow

A structured conversation path with buttons, forms, and predefined responses. Built in the Rich Message Builder.

## Hybrid Mode

Combining AI responses with structured flows. Best of both worlds: natural conversations + guided interactions.

## Integration

Connection to external services like Stripe, Shopify, or Zendesk. Lets your agent interact with your business tools.

## Knowledge Base

All documents, websites, and data your agent can search to answer questions.

## Organization

Your workspace in ChatCrafterAI. Contains all your agents, settings, and billing.

## Rich Messages

Interactive elements like buttons, forms, carousels, and cards. Used in flows and hybrid mode.

## Sentiment Analysis

Detecting customer emotion from their messages (happy, frustrated, neutral, etc.). Shows in analytics.

## Tokens

Units of text used by AI models. Longer responses = more tokens = higher cost. Tracked in billing.

## Vector Search

Smart search that finds similar content, not just keyword matches. Used in Knowledge Base to answer questions accurately.

## Web Widget

Your agent embedded on your website. Mobile-responsive and customizable.

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**Need more help?** Check out [Platform Concepts](./platform-concepts) for deeper explanations.